As a part of our constant endeavour to improve customer service, our grievance handling system has been
further restructured. The existing system of registering consumer complaints at Regional Offices or
over telephone will continue. If, however, any of our existing / intending consumers are not satisfied
with the resolution of their complaint at the initial stage and have further grievances, they should
approach the designed 'Grievance Redressal Officers' (GROs) of their Region / District, with written
petition, for commercial / supply related issues.
The Grievance Redressal Officers will receive the consumer's / intending consumer's petition and
acknowledge the same in writing. Thereafter, consumer's / intending consumer's grievance will be
investigated and, if necessary, a hearing will be given to the consumer / intending consumer in order to
redress the grievance. Finally, the Grievance Redressal Officer will pass a reasoned order, which will
be communicated to the Petitioner.
In the unlikely event of the Petitioner not being satisfied with the order of the Grievance Redressal
Officer or if the Petitioner does not receive any order from the Grievance Redressal Officer within
60 (sixty) days from the date of submission of the grievance petition, the Petitioner may submit a
letter in writing to Ld. Ombudsman, WBERC, Centre for Excellence, Plot No. X 1, 2 & 3, Block EP, Sector
V, Salt Lake City, Kolkata 700091.
Kindly note that a consumer must approach at least one Grievance Redressal Officer or one of the
Central Grievance Redressal Officers before he can represent his case to the Ld. Ombudsman, WBERC.
The names, addresses, designations, contact numbers of the Grievance Redressal Officers and Central
Grievance Redressal Officers are given overleaf.
| Region |
Address |
Name Of Grievance
Redressal Officer
|
Designation |
Grievance related to |
Telephone No |
|
|
226 A & B APC Road
Kolkata-700 004 |
|
|
|
| B. Mukherjee |
| S. Roy |
| J. Bhar |
|
| Dy. Manager (Com.) |
| Dy. Manager Mains |
| Dy. Manager Mains |
|
| Commercial matter |
Supply matter
(Calcutta North Dist.) |
Supply matter
(Northern Dist.) |
|
2555-9815
(4 Lines) |
| - do - |
| - do - |
|
|
|
32 B.T. Road
Kolkata-700 058 |
|
|
|
Both Commercial &
Supply matters |
|
|
|
|
433/1 G.T. Road(N)
Howrah-711 101 |
|
|
|
| Dy. Manager (Com.) |
| Sr. Dy. Manager Mains |
|
| Commercial matter |
Supply matter
(Howrah Dist.) |
|
2666-1667
-6014
-9199
|
| -do- |
|
|
|
|
|
Supply matter
(Serampore Dist.) |
|
|
|
|
6 Mandeville Gardens
Kolkata-700 019 |
|
|
|
| S. S. Chakraborty |
| K. Rana |
| J. K. Dey |
|
| Dy. Manager (Com.) |
| Dy. Manager Mains |
| Dy. Manager Mains |
|
| Commercial matter |
Supply matter
(Southern Dist.) |
Supply matter
(Cal. South Dist.) |
|
2440-6470
-4916
-6116
-5500
-5518
|
| - do - |
| - do - |
|
|
|
P-18 Taratolla Road
Kolkata-700 088 |
|
|
|
| K. Chakraborty |
| R. K. Banerjee |
| B. Chatterjee |
|
| Dy. Manager (Com.) |
| Dy. Manager Mains |
| Dy. Manager Mains |
|
| Commercial matter |
Supply matter
(South West Dist.) |
Supply matter
(West Suburban Dist.) |
|
2401-4541
(5 Lines) |
| - do - |
| - do - |
|
|
|
CESC House
Chowringhee Square
Kolkata-700 001 |
|
|
|
|
|
Eastern Building,
1st Floor
15/1, Chowringhee Sq.
Kolkata - 700 069
|
|
|
|
|
|
At Corporate Level
The Consumer Grievance Cell at the corporate level also attends to your problems. Mr. P. K. Chatterjee, Manager
Consumer Grievance Cell (Telefax-2236-5669) is available at CESC House, Gr. floor.
Also available for assistance
Mr. Dilip Samajpati, Sr. Manager (Customer Relations),
CESC House, Gr. Floor, Tel. 2237-3612 / 3853 (email :
dilip.samajpati@cesc.co.in ).
